Last updated 25 July 2026
NutroSnap is operated by Seong Wei Chin trading as NutroSnap (ABN 49 848 560 187), based in Victoria, Australia. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use NutroSnap.
This is one global policy for NutroSnap. Some rights depend on where you live. See "Region-specific privacy rights" below.
We collect information needed to run the app:
We do not intentionally collect government identifiers, precise GPS location, contacts, or payment card details.
Some information you provide may be sensitive or health-related, including allergies, health conditions, weight, goals, and nutrition targets. By entering this information and using NutroSnap, you consent to us processing it to provide meal logging, nutrition estimates, reports, and coaching-style app features.
NutroSnap is a wellness app only. This information is not used to provide medical advice, diagnosis, treatment, or clinical nutrition services.
We use your information to:
NutroSnap uses trusted service providers to operate the app:
We send only the information needed for the feature you use. We do not authorise OpenAI to train its models on your API data. We do not sell your personal information.
Your information may be processed or stored outside your country, including in Australia, Malaysia, the United States, and other locations where our providers operate. By using NutroSnap, you acknowledge this overseas processing.
We take reasonable steps to use providers with security and contractual safeguards appropriate for the data they process.
We keep personal information while your account is active or as needed to provide the app, meet legal obligations, resolve disputes, and maintain security.
If you delete your account, we aim to delete or unlink information that identifies you within 30 days, including account credentials, profile details, user-linked meal logs, reports, and subscription entitlement records where held by us.
Meal photos, meal descriptions, nutrition estimates, and related app data may be retained after account deletion only in a reasonably de-identified form for product quality, safety, nutrition-estimate improvement, and analysis. Before retention, we remove account identifiers, email addresses, direct links to your account, EXIF metadata, and other linkable data where reasonably practicable.
If you want meal photos and meal logs deleted in full, email privacy@nutrosnap.com with the subject "Full Meal Data Deletion Request".
We use reasonable technical and organisational safeguards, including access controls, encrypted transmission, authentication, and provider security controls. No system is completely secure. If you believe your account or data has been compromised, contact privacy@nutrosnap.com.
You can choose what profile details and meal information to provide, but some features may not work without enough information. You can update many details in the app, delete your account, or contact us to request access, correction, or deletion.
Deleting your NutroSnap account does not automatically cancel an App Store subscription. Subscription cancellation must be done through your Apple ID account settings.
Australia: If Australian privacy law applies, you may have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including rights to access and correct personal information and complain about privacy handling. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Malaysia: If Malaysian privacy law applies, you may have rights under the Personal Data Protection Act 2010, including rights to request access to personal data, request correction, withdraw consent where applicable, and contact us about how your personal data is processed. Some data is required to provide core app features; if you do not provide it, those features may not work.
United States (California): If you are a California resident and California privacy law applies, you may have rights under the California Consumer Privacy Act as amended by the CPRA, including the right to know what personal information we collect and how we use it, the right to request access to or deletion of your personal information, the right to correct inaccurate personal information, and the right not to be discriminated against for exercising these rights. We do not sell your personal information, and we do not share it for cross-context behavioural advertising, as those terms are defined under California law. Some health and nutrition information you provide is treated as sensitive personal information and is used only to provide the app features you request. To exercise these rights, email privacy@nutrosnap.com; we may need to verify your identity before responding.
Other regions: If you use NutroSnap from another location, local laws may give you additional rights. Contact us and we will handle requests according to applicable law.
If you have a privacy concern, contact privacy@nutrosnap.com. We aim to acknowledge privacy complaints within 5 business days and respond within 30 days.
If a data incident occurs, we will assess it and notify affected users and regulators where required by applicable law, including the Australian Notifiable Data Breaches scheme where it applies.
NutroSnap is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has created an account, contact privacy@nutrosnap.com and we will delete it.
Privacy: privacy@nutrosnap.com
General: support@nutrosnap.com
Operator: Seong Wei Chin trading as NutroSnap
ABN: 49 848 560 187
Business location: Victoria 3165, Australia